Skip to content
Client Assistance

Frequently Asked Questions

Everything you need to know about booking, airport pick-ups, payment and cancellations.

General

We provide private chauffeur services for airport transfers, weddings, corporate travel, special events, and point-to-point transfers across Melbourne.

You can book our service online through our website or call us directly for reservations.

Our fleet includes luxury sedans (Mercedes S-Class, BMW 7 Series, Audi A8), SUVs (Audi Q7, Mercedes GLE, BMW X5/X7), limousines, and MPVs for group travel.

Yes, all our chauffeurs are experienced, CORI-checked, and trained to provide a high-quality, professional service.

Yes, we operate 24/7 to accommodate early morning and late-night transfers.

Our pricing starts from $110/hour, depending on the vehicle type. You can contact us for a quote.

Yes, we specialize in stress-free airport transfers in Melbourne, ensuring timely pick-ups and drop-offs with real-time flight tracking.

Yes, you can choose from our fleet when booking, subject to availability.

Yes, we offer child seats upon request. Please inform us during booking to ensure availability.

Absolutely! We offer luxury chauffeur services for weddings, corporate events, and special occasions.

You can modify or cancel your booking by contacting our support team. Please check our cancellation policy for any applicable fees.

Airport transfers

Booking your airport transfer is quick and easy! Simply book online or give us a call to make your booking. You’ll receive an email confirmation, and we’ll take care of the rest.

Yes, our airport transfer services are available 24/7, 7 days a week. No matter the time of day or night, we’ll ensure you have a reliable ride to or from the airport.

Absolutely! You can book an airport transfer for your guests, and we’ll track their flight to ensure we meet them inside the terminal. They’ll also receive a text with driver details on approach.

Yes, we provide airport transfers to all major airports in Melbourne, including Melbourne Airport, Essendon Airport, Avalon Airport, and Moorabbin Airport.

Yes, all our drivers are highly trained professionals with extensive experience. They are also COVID-19 accredited, ensuring your safety throughout the journey.

Your driver will always arrive 5-10 minutes early. You’ll receive a text with your driver’s details and an estimated arrival time, so you know exactly when to expect them.

No, we offer a fixed, upfront price for all airport transfers. There are no hidden fees or surprises—what you see is what you pay.

Yes, you can choose from our fleet when booking, subject to availability.

To cancel your booking, please contact us directly. We recommend doing this as soon as possible to avoid any cancellation fees.

We closely monitor your flight’s arrival time and adjust your pick-up accordingly. Your driver will be there when you land, and there are no waiting charges for domestic flights.

We ensure that the vehicle you book will accommodate your luggage. If you have special luggage requirements, let us know when making your booking, and we’ll arrange the right vehicle for you.

Yes! We offer minibuses and coaches for large groups, so you and your party can travel together comfortably. Contact us to discuss your requirements.Have more questions? Feel free to reach out to us! We’re here to help make your Melbourne airport transfer experience smooth and hassle-free.

Still have a question?

Our concierge team is available around the clock.